When You Call Way2Wellness...
You’ll speak to one of our trained supporters who will talk to you about what is going on in your life, and any current concerns you may have. To make sure we understand your situation we’ll ask a few questions – this usually takes at least 30 minutes. It’s a good idea to call from somewhere comfortable and private, at a time when you won’t get interrupted.
What happens next?
Once we know what you’re experiencing we will offer support options to assist you in finding your way back to better mental wellbeing. The steps you take will depend on your situation but could include using online support tools, connecting to local services (including face-to-face support) or a combination of these things.
Is there any follow-up?
You can expect a follow-up call from us one week after your initial call (we’ll check with you to make sure we do this at a time that suits you) with the option of further follow up calls. If things ever feel critical, remember you can call Lifeline 24/7 on 13 11 14.
The Primary Health Network Programme is an Australian Government Initiative. Way2Wellness is provided by Lifeline Harbour to Hawkesbury in association with Lifeline Northern Beaches.