Telephone Crisis Supporter Training Course
Lifeline Australia RTO 88036
About the Course
The Telephone Crisis Support nationally recognised training course is based on adult learning principles and experiential learning. The format of the course is a combination of e-learning, presentations, role-plays and large and small group exercises. After the initial modules, students complete their training in the workplace. Here they work on the phones, attend coaching, supervision and mandatory professional development courses.
2017 Course Details
There are 2 semesters in 2017:
Intake 1 – February 2017 (course is now full)
Intake 2 – August 2017 (please apply)
Lifeline Harbour to Hawkesbury Centre
4 Park Avenue, Gordon View Directions
Phase One: 3 months
The nationally recognised accredited training course commences with an orientation evening followed by a full weekend 9am to 5pm training in Applied Suicide Intervention Skills Training (ASIST), focusing on how to support and respond to suicide related calls. This is followed by 9 consecutive Tuesday evenings 6.30-10pm of face to face group training and e-learning (approximately 3 hours per week). Also included is 2 days of Mental Health First Aid Training. Successful completion and initial assessment will lead to students being invited to the next phase
Phase Two: 1 – 2 months
Supervised phone work includes observation and supervised shifts on the phone and group supervision – reflecting on progress. It provides opportunities for learners to practice new skills and to gain constructive feedback. Successful completion of this phase leads to an invitation to phase three.
Phase Three: 6 – 12 months
Probationary period consists of shifts of 4 hours per fortnight on the phones, supervision and mandatory professional development. Full accreditation is achieved on successful completion of this phase.
This training comprises of nationally recognised Units of Competency and is designed to train Lifeline Crisis Supporters. To be a Lifeline Accredited Crisis Supporter the minimum requirement is a Statement of Attainment in the three Telephone Counselling Units of Competency listed below:
$600 (no GST)
- Attending all sessions of the course
- Participating in Group Work and role-plays
- Completing Workbooks
- Skill Development
- Supervised telephone crisis support shifts
Student Eligibility Criteria
Do you have…
- The ability for self-assessment and openness to an ongoing learning process
- A capacity and willingness to respond to all people in a non-judgmental and respectful manner.
- An ability to display empathy
- A desire to learn
- An ability to maintain a level of consistency in commitment, reliability and punctuality
- A willingness to adhere to work within the vision and values of Lifeline
- A high level of verbal proficiency and understanding
- Competent computer skills
- All students will be asked to give their consent to a mandatory background police check.
…then becoming a Telephone Crisis Supporter is a great way to help your community and build your own skills and knowledge.
Don’t take our word for this – meet Rebecca talking about the training and how it has made a difference in her life as well as those she supports on the phone https://youtu.be/vkRCOZ2i8sE
Please call (02) 9498 8805 ext. 254 or request an information pack below. Request an Information Pack