Accidental Counsellor training course

for the general public and community groups


See Lifeline H2H 2018 course dates here


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Many people find it difficult to engage with a family member, friend or colleague who is going through a crisis due to mental health, domestic violence, drug and alcohol or other issues. 

This 4 hour face-to-face training course will give participants the confidence and the skills necessary to support someone in their moment of need, and to be able to refer them to the most appropriate support.

The workshop focuses on the basic skills required to support an individual experiencing, or affected by, domestic violence, substance abuse, anger, suicide or other mental health concerns.

A counsellor, by chance

Participants are not expected to literally become Counsellors. But their compassionate and appropriate response – at a time when a client, patient, colleague, mate or family member may be in crisis and in need of support – can positively affect outcomes for the individuals involved.

Looking after yourself

Self-care, which is critically important, is particularly emphasised within the program, as being exposed to another’s crisis can be a traumatic event in itself.


Recognise, respond and refer

The course equips individuals to:

recognise when a person is in crisis,

respond in an appropriate and compassionate manner, and

refer the person to a suitable service.

Important issues such as suicide, anger, boundaries and self-care are covered.



Upcoming sessions:

Thurs 22 February 2018, 9am-1pm 
Tues 20 March 2018, 9am-1pm
Thurs 26 April 2018, 1pm – 5pm
Wed 23 May 2018, 9am-1pm
Thurs 21 June 2018, 1pm-5pm
Tues 24 July 2018, 9am-1pm
Fri 24 Aug 2018, 9am-1pm
Fri 21 Sept 2018, 9am-1pm
Wed 24 Oct 2018, 1pm-5pm
Thurs 22 Nov 2018, 9am-1pm


The cost of the course is $150 per person. (Employers and team leaders, please see costs for groups here.)

Please direct any enquiries you may have to Corporate Training Manager