When You Call Way2Wellness...

What is digital mental health or e-mental health?

Since early 2000, the Australian Government has provided funding for the development and evaluation of digital or e-mental health (eMH).

For many people with mental health concerns such as depression and anxiety, online interventions have been proved to be as effective as face-to-face treatment, particularly if there is additional practitioner support.

eMH includes programs, tools or apps, delivered via online, mobile or phone-based platforms. They may be self-driven or practitioner guided and can be used alone or in combination with face-to-face therapy.

Knowing which program to choose and where to begin your search can be overwhelming. With that in mind Lifeline developed Way2Wellness (W2W), a telephone-based coaching support service for people with low to moderate mental health concerns.

Our W2W online supporters will link you with the most appropriate online information and programs available to assist in improving your wellbeing. Most importantly you will be offered the option of weekly follow-up calls with, where possible, the same online supporter. This provides an important personal connection, which previous users of the service have stated they found most valuable.

What happens next?

Once we know what you’re experiencing we will offer support options to assist you in finding your way back to better mental wellbeing. The steps you take will depend on your situation but could include using online support tools, connecting to local services (including face-to-face support) or a combination of these things.


Is there any follow-up?

You can expect a follow-up call from us one week after your initial call (we’ll check with you to make sure we do this at a time that suits you) with the option of further follow-up calls. If things ever feel critical, remember you can call Lifeline 24/7 on 13 11 14.

If you’ve used Way2Wellness you may be asked to take the YES Survey, for more information about the survey click here.


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The Primary Health Network Programme is an Australian Government Initiative. Way2Wellness is provided by Lifeline Harbour to Hawkesbury in association with Lifeline Northern Beaches.