Telephone Crisis Supporter Training Course

Lifeline Australia RTO 88036

About the course

The Telephone Crisis Support nationally recognised training course is based on adult learning principles and experiential learning. The format of the course is a combination of e-learning, presentations, role-plays and large and small group exercises. After the initial modules, students complete their training in the workplace, where they work on the phones, attend coaching, supervision, and mandatory professional development courses.

There are two course intakes per year, with training starting in February and July respectively. For the year’s first intake, applications open in October of the previous year. For the  mid-year intake, applications open in May. The courses are very popular and there is high demand for places, which usually fill quickly once applications are open.

Course requirements and student eligibility criteria…


Course details



Intake 1 – February  – applications is now closed

Intake 2 – July (please enquire now)


Lifeline Harbour to Hawkesbury

4 Park Avenue, Gordon     View Directions


Stage one: 3 months

The nationally recognised accredited training course takes place over 11 weeks, including 11 consecutive face-to-face group training sessions on Tuesday evenings (6.30- 9:30pm) and one Saturday (9-5pm) and there are approximately 1-3 hours per week of e-learning to be completed at home. Successful completion and initial assessment will lead to students being invited to the next stage.


Stage two: 1–2 months

Supervised phone work includes observation and supervised shifts on the phone and group supervision, reflecting on progress. It provides opportunities for learners to practice new skills and to gain constructive feedback. Successful completion of this stage leads to an invitation to stage three.


Stage three: 6–12 months

Probationary period consists of shifts of four hours per fortnight on the phones, supervision, and mandatory professional development. Full accreditation is achieved on successful completion of this stage.

NRT-Logo-WebsiteThis training comprises of nationally recognised Units of Competency and is designed to train Lifeline Crisis Supporters. To be a Lifeline Accredited Crisis Supporter, the minimum requirement is a Statement of Attainment in the three Telephone Counselling Units of Competency listed below:

TCS Training Competences Table


$600 (no GST)

The demand for the Lifeline Telephone Crisis Support service is always growing, and Lifeline needs people to train to become future Telephone Crisis Supporters. In the video below, Wendy Carver, CEO of Lifeline Harbour to Hawkesbury, explains what sort of people Lifeline is looking for, and how, by training to become a Telephone Crisis Supporter, you – or someone you know – really could help Lifeline to save more lives.



Please call (02) 9498 8805 ext. 254 or contact us at to request an information pack.

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