Telephone Crisis Supporter Training Course

Lifeline Australia RTO 88036

About the course

The Telephone Crisis Support nationally recognised training course is based on adult learning principles and experiential learning. The format of the course is a combination of e-learning, presentations, role-plays and large and small group exercises. After the initial modules, students complete their training in the workplace, where they work on the phones, attend coaching, supervision, and mandatory professional development courses.

There are two course intakes per year, with training starting in February and July respectively. For the year’s first intake, applications open in October of the previous year. For the  mid-year intake, applications open in May. The courses are very popular and there is high demand for places, which usually fill quickly once applications are open.

Course requirements and student eligibility criteria…


Course details



Intake 2 – July (applications now closed)



Intake 1 – February (please enquire now)

Intake 2 – July (please enquire now)


Lifeline Harbour to Hawkesbury

4 Park Avenue, Gordon     View Directions


Phase one: 3 months

The nationally recognised accredited training course starts with an orientation evening, and is followed by a full weekend of training (from 9 am to 5 pm) in Applied Suicide Intervention Skills Training (ASIST). This focuses on how to support and respond to suicide-related calls. This is followed by nine consecutive Tuesday evenings (6.30 – 10 pm of face-to-face group training and e-learning (approximately three hours per week). Also included is two days of Mental Health First Aid Training. Successful completion and initial assessment will lead to students being invited to the next phase.


Phase two: 1–2 months

Supervised phone work includes observation and supervised shifts on the phone and group supervision, reflecting on progress. It provides opportunities for learners to practice new skills and to gain constructive feedback. Successful completion of this phase leads to an invitation to phase three.


Phase three: 6–12 months

Probationary period consists of shifts of four hours per fortnight on the phones, supervision, and mandatory professional development. Full accreditation is achieved on successful completion of this phase.

NRT-Logo-WebsiteThis training comprises of nationally recognised Units of Competency and is designed to train Lifeline Crisis Supporters. To be a Lifeline Accredited Crisis Supporter, the minimum requirement is a Statement of Attainment in the three Telephone Counselling Units of Competency listed below:

TCS Training Competences Table


$600 (no GST)

The demand for the Lifeline Telephone Crisis Support service is always growing, and Lifeline needs people to train to become future Telephone Crisis Supporters. In the video below, Wendy Carver, CEO of Lifeline Harbour to Hawkesbury, explains what sort of people Lifeline is looking for, and how, by training to become a Telephone Crisis Supporter, you – or someone you know – really could help Lifeline to save more lives.



Please call (02) 9498 8805 ext. 254 or contact us at to request an information pack.

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