Lifeline Training

Telephone Crisis Supporter Training Course

Lifeline Australia RTO 88036

About the course

The Telephone Crisis Support nationally recognised training course is based on adult learning principles and experiential learning. The format of the course is a combination of e-learning, presentations, role-plays and large and small group exercises. After the initial modules, students complete their training in the workplace, where they work on the phones, attend coaching, supervision, and mandatory professional development courses.There are three course intakes per year, with training starting in February, May and July respectively. For the year’s first intake, applications open in October of the previous year. For the May and July courses applications open in March. The courses are very popular and there is high demand for places, which usually fill quickly once applications are open.

Course details



Intake 1 – February – applications now closed,course full
Intake 2 – May – applications now closed, course full
Intake 3 – August – applications now closed


Intake 1 -  February - enquire from September 2021 onwards 


Venue: Lifeline Harbour to Hawkesbury. 4 Park Avenue, Gordon. View Directions

Stage one: 3 months

Initial Training – Our nationally recognised training usually takes place over 11 weeks, including 11 consecutive face-to-face group training sessions once per week for 3 hours and in addition, there are approximately 1-3 hours per week of independent e-learning to be completed. However, due to the COVID-19 virus outbreak, our training is currently being delivered online.

Stage two: 1–2 months

Supervised phone work includes observation and supervised shifts on the phone and group supervision, reflecting on progress. It provides opportunities for learners to practice new skills and to gain constructive feedback. Successful completion of this stage leads to an invitation to stage three.

Stage three: 6–12 months

Probationary period consists of shifts of four hours per fortnight on the phones, supervision, and mandatory professional development. Full accreditation is achieved on successful completion of this stage.

This training comprises of nationally recognised Units of Competency and is designed to train Lifeline Crisis Supporters. To be a Lifeline Accredited Crisis Supporter, the minimum requirement is a Statement of Attainment in the three Telephone Counselling Units of Competency listed below:

  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centered support to people in crisis
  • CHCCCS003 Increase the safety of individuals at risk of suicide

Cost: $600

 The demand for the Lifeline Telephone Crisis Support service is always growing, and Lifeline needs people to train to become future Telephone Crisis Supporters.

In the video below, Wendy Carver, CEO of Lifeline Harbour to Hawkesbury, explains what sort of people Lifeline is looking for, and how, by training to become a Telephone Crisis Supporter, you – or someone you know – really could help Lifeline to save more lives.


Please call (02) 9498 8805 ext. 254 or contact us at to request an information pack.

Alternatively, click the button below to send us an email.