YES Survey Information

What are community managed mental health services?

Community managed organisations (CMOs) play an important role in Australia’s mental health system. Mental health CMOs are not-for-profit organisations that receive funding from Australian governments to provide a wide range of mental health services to people with mental health conditions, their families and carers, and the broader community.

The services provided by mental health CMOs include accommodation services, employment services, rehabilitation services, social and educational support, daily living support and respite services among others.

What is the Your Experience of Service Questionnaire?

The Your Experience of Service (YES) Community Managed Organisation (YES CMO) survey is designed to gather information from consumers about their experiences of care with community managed organisations. It aims to help community managed mental health services and consumers to work together to build better services.

The YES CMO survey was developed in consultation with mental health consumers throughout Australia. It is based on the recovery principles of the 2010 National Standards for Mental Health Services. The project to develop the YES CMO survey was funded by the Commonwealth Department of Health, and was led by the Australian Mental Health Outcomes and Classification Network (AMHOCN). A trial of the questionnaire occurred in 2016.

More information about the YES survey project can be found at www.health.gov.au

 

Are my answers confidential?

The YES CMO survey does not record your name, date of birth or any other personal identifiers such as your medical record number. Your answers will not be used to identify you.

 

Where can I get help to complete the YES CMO survey?

Where can I get help to complete the YES CMO survey

 

What do I do with my YES questionnaire when I have finished?

Follow the instructions you received with the survey. Usually this will include opportunities to post the survey using a reply-paid envelope, or putting your completed survey in a collection box at the service.

 

What will happen to my feedback?

Services across Australia are using the same survey which will help us develop better services regardless of where you live. Your feedback will be combined with other consumers’ feedback in a report that helps services to identify what it is they do well and what they could do better. Services will then use these reports to identify areas where they can improve their service.

 

Are there other ways I can provide my feedback about services?

The YES CMO survey provides anonymous feedback to services. If you need to lodge a complaint, raise a specific issue, or want feedback on your concerns, you should consider discussing this directly with staff or management at the service.