If life is in danger call Triple Zero 000
If life is in danger call Triple Zero 000

Whatever you are going through, we’re here to listen

Lifeline’s telephone crisis supporters can speak with you by phone, text or online chat at any time of the day or night. You are never alone.

About 13 11 14

  • short-term, confidential support at any time of the day or night
  • speak directly with one of Lifeline’s crisis supporters by phone
  • call if you’re feeling overwhelmed, or are having difficulty coping or staying safe.

During the call, we will:

  • listen without judgement
  • provide a safe space to discuss your needs, worries or concerns
  • work with you to explore options for support.
Call 13 11 14

   

About 13 11 14

  • short-term, confidential support at any time of the day or night
  • speak directly with one of Lifeline’s crisis supporters by phone
  • call if you’re feeling overwhelmed, or are having difficulty coping or staying safe.

During the call, we will:

  • listen without judgement
  • provide a safe space to discuss your needs, worries or concerns
  • work with you to explore options for support.
Call 13 11 14

  

About Lifeline Crisis Chat

  • short-term, confidential support in real time using chat technology
  • speak directly with one of Lifeline’s crisis supporters
  • chat if you’re feeling overwhelmed, or are having difficulty coping or staying safe.\

During the chat, we will:

  • listen without judgement
  • provide a safe space to discuss your needs, worries or concerns
  • work with you to explore options for support.

 To chat with us:

  • Step 1: Follow the link below to open up the Lifeline Crisis Chat page.
  • Step 2: Click on the chat box at the bottom of the screen.
  • Step 3: We’ll ask for some details, such as your age and location, but this is optional and you can be anonymous.
  • Step 4: You’ll be connected to a crisis supporter as soon as one is available, who will talk to you via the chat window.

If you lose your internet connection during the chat, please reconnect to our service.

Chat with us

  

About Lifeline Crisis Chat

  • short-term, confidential support in real time using chat technology
  • speak directly with one of Lifeline’s crisis supporters
  • chat if you’re feeling overwhelmed, or are having difficulty coping or staying safe.\

During the chat, we will:

  • listen without judgement
  • provide a safe space to discuss your needs, worries or concerns
  • work with you to explore options for support.

 To chat with us:

  • Step 1: Follow the link below to open up the Lifeline Crisis Chat page.
  • Step 2: Click on the chat box at the bottom of the screen.
  • Step 3: We’ll ask for some details, such as your age and location, but this is optional and you can be anonymous.
  • Step 4: You’ll be connected to a crisis supporter as soon as one is available, who will talk to you via the chat window.

If you lose your internet connection during the chat, please reconnect to our service.

Chat with us

 

About Lifeline Text Support

  • short-term, confidential support in real time via text messaging
  • speak directly with one of Lifeline’s crisis supporters
  • text if you’re feeling overwhelmed, or are having difficulty coping or staying safe.

During the text, we will:

  • listen without judgement
  • provide a safe space to discuss your needs, worries or concerns
  • work with you to explore options for support.

To text us:

  • Step 1: Text 0477 13 11 14​.
  • Step 2: Complete the pre-survey questions. You can be anonymous or give us your name and email address.​
  • Step 3: Read and accept the Terms and conditions. By using the service, you accept the terms.
  • Step 4: You will be connected with a crisis supporter as soon as one is available.
Text 0477 13 11 14

 

About Lifeline Text Support

  • short-term, confidential support in real time via text messaging
  • speak directly with one of Lifeline’s crisis supporters
  • text if you’re feeling overwhelmed, or are having difficulty coping or staying safe.

During the text, we will:

  • listen without judgement
  • provide a safe space to discuss your needs, worries or concerns
  • work with you to explore options for support.

To text us:

  • Step 1: Text 0477 13 11 14​.
  • Step 2: Complete the pre-survey questions. You can be anonymous or give us your name and email address.​
  • Step 3: Read and accept the Terms and conditions. By using the service, you accept the terms.
  • Step 4: You will be connected with a crisis supporter as soon as one is available.
Text 0477 13 11 14

Frequently asked questions

First, you will hear a welcome message and a list of options. To speak to a crisis supporter, please press 1. If life is in danger, please hang up and call 000 (Triple Zero).

There may be a short wait before you are connected to a crisis supporter. Please stay in the queue and your call will be answered as soon as possible.

We offer short-term, non-judgemental support. We aim to help reduce stress and improve your ability to cope with your current situation as well as future crises.

Calls to 13 11 14 from a mobile phone are free; those made from a landline are charged at the cost of a local call.

If you or someone else is in immediate danger, call 000 (Triple Zero).

Sometimes, we experience high demand for our service. If we can’t answer your call straight away, you will be placed on hold until a crisis supporter becomes available. Please stay on the line or call back later. We will be with you as soon as possible.

It’s unlikely you’ll be connected to the same crisis supporter again, however, everyone you speak to is trained and supervised in the same way, so you can expect the same level of support and care no matter who you talk to.

All Lifeline staff and volunteers are required to keep caller personal information confidential.

The crisis supporter will collect some details, such as the date, time and duration of the call, the reason for ringing and the outcome of the call. The confidentiality of this information and a caller’s anonymity will be upheld at all times, except when:

  • a caller is at imminent risk of injury or death by suicide
  • a caller makes specific threats to harm third parties
  • a caller is at imminent risk of injury or death by another person
  • there are reasonable grounds for believing that child abuse is occurring and/or where an intervention may be required to ensure a child’s safety
  • situations where there is a legal imperative to provide information
  • circumstances where it is necessary to discuss matters related to the call or caller to provide the best possible service to the client, including through supervision processes or to ensure the safety and wellbeing of telephone counsellors.

Wherever possible, Lifeline will let callers know about the above confidentiality limits.

A crisis is someone’s reaction to an event or experience they’re struggling with. It’s a very individual response – one person may be deeply affected by an experience or event that has little effect on another.

Following are some examples of things that may trigger a crisis for some people:

  • relationship breakdown or difficulties
  • loss (of a loved one, job or home)
  • physical health issues
  • symptoms of mental illness
  • caring for another or concern for another’s safety or wellbeing
  • violence (including domestic violence) and trauma
  • pressures from work or study
  • an accident
  • a natural disaster.

Lifeline believes crisis support saves lives. Our crisis supporters are here to offer an immediate response when difficulties feel overwhelming.

Lifeline provides non-denominational crisis support.