Lifeline TrainingTraining

Lifeline Harbour to Hawkesbury’s training team provides a range of courses that develop awareness, skills and knowledge for issues that are of concern in the community as well as the corporate world.

In addition to training our volunteer telephone crisis supporters, our tailored and revised Accidental Counsellor course addresses the uncomfortable topics of crisis and suicide. Participants of this workshop will learn to RECOGNISE a person in crisis, RESPOND in a compassionate manner and REFER to ongoing support.

Accredited Training Courses

Telephone Crisis Supporter Training

The Telephone Crisis Support Training Course is based on adult learning principles and experiential learning.

DV-alert Training

Lifeline provides a Domestic Violence Response Training program called DV-alert, which imparts skills to recognise, respond and refer cases of domestic and family violence.

Community and Corporate Training Courses

Accidental Counsellor

This 4-hour workshop teaches the core skills necessary to engage with someone who is struggling to cope with their day-to-day life due to stress, mental health issues, DV, or other personal crises. We offer monthly community sessions of the workshop, which are open to the public and can be booked via the links on our website. For organisations, we offer a tailored version of the Accidental Counsellor workshop. Please find further details on the Corporate Training page.

Dare to Ask

This 2-hour course teaches practical ways to help a friend, family member or co-worker who is experiencing vulnerability and crisis. It deals directly with the topic of suicide, and is designed to equip individuals with the ability to recognise when it is necessary to ask whether someone is thinking about suicide, respond with the appropriate skills and refer to relevant help.

For further information on how Lifeline Harbour to Hawkesbury can assist your organisation with your training needs, and how we can tailor training solutions to your organisation’s situation, please contact our Corporate Training Team via email (click here) or on (02) 9498 8805

Client Testimonials


"Most important and best training I’ve had."

"I really valued the training and will be recommending it to my team and volunteers."

"I walked out better equipped than when I walked in."

"Very eye-opening and insightful. I believe it will help in my professional life and personal life too."

"I haven’t had this type of training before and I found it incredibly useful for my day job. I surprisingly think it will be fantastic for my general life as well."

"The course gave me additional skills I can use in my work and personal life."

"It is a blessing to have this kind of training available to staff for professional and personal development."